Microsoft is updating software assurance sa through changes to software assurance benefits sab starting in february 2020. Support is limited to a certain number of hours as it is delivered by highly skilled and experienced engineers. Get help with choosing a microsoft product, or ask about a previous purchase from the online or physical store. Microsoft volume licensing frequently asked questions faqs. Microsoft software assurance and azure virtual machines. Microsoft software assurance benefits for office can help your organization accelerate. Microsoft announces changes to software assurance benefits. All donated microsoft products include software assurance except for get genuine operating systems. If you have nothing else, sab prs incidents call into microsoft professional support and open professional support incidents which can be a. Software assurance benefits microsoft volume licensing.
Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7. Microsoft is leveraging the immediacy and urgency of security updates to force customers into paying for software assurance. Software assurance for volume licensing includes a range of benefits that span microsoft software and services. Microsoft office standard edition software assurance. Microsoft assurance software is a program that was introduced in 2002 to help users deploy and support microsoft windows, microsoft office and. Software assurance sa support update dxc technology. In september 2019, microsoft announced several changes to software assurance sa support, deployment planning, and training benefits that are. Microsoft software assurance sa is a microsoft maintenance program aimed at business users who use microsoft windows, microsoft office, and other server and desktop applications. Within the software assurance 24x7 support benefit your organization. Faqs license what is included in the software assurance. Microsoft outlook software assurance 1 pc 54301458.
In general, i think it is best to think of microsoft support as being for handling those big issues that your daily support provider cannot handle. Vlsc software assurance guide microsoft download center. How to use or renew your software assurance benefits techsoup. Sign into the partner center dashboard select mpn from the menu, then select programs select software assurance enrollment select the planning services program enrollment tab at the top of the page. The core premise behind sa is to give users the ability to spread payments over several years, while offering free upgrades to newer versions during that time period. Aws support can work directly with microsoft support engineers to escalate a support case if necessary to resolve issues encountered by aws support customers at the business or enterprise tier. This microsoft office 2016 professional plus open license is an essential tool for individuals and small to mediumsized businesses who want organization and simplicity in addition to fullfeatured, uptodate microsoft software. Microsoft recently announced a common endofsupport date for its microsoft desktop optimization pack tools, which also is a software assurance benefit.
Software assurance spans microsoft s range of software products and services, including the windows operating system, microsoft office, exchange, sql server, and many others. A comprehensive program that includes a unique set of technologies, services, and rights to help deploy, manage, and use microsoft products efficiently, software assurance helps keep your business up to date and ready to respond quickly to change and opportunity. Software assurance helps boost organizational productivity with 24x7 technical support, deployment planning services, enduser and technical training. For example, you purchase a new computer with a microsoft office oem license. Software assurance helps boost organizational productivity with 24x7 technical support, deployment planning services, enduser and technical training, exclusive technologies and rights, and the latest microsoft software releases and unique technologiesall in one costeffective. To help verify your companys eligibility to enroll in a specific planning services engagement. Microsoft office access 2010 microsoft office communicator 2010 microsoft office excel 2010 microsoft office infopath 2010 microsoft office outlook 2010 microsoft office powerpoint 2010 microsoft office publisher 2010 microsoft office word 2010 license qty. During registration, provide the same business or organization email address that was referenced in the. One change concerns the extended hotfix support benefit included in software assurance sa coverage. Microsoft software assurance for volume licensing helps boost organizational productivity with 24x7 support, deployment planning services, and technical. Is foregoing software assurance a viable option for your company.
Microsoft volume licensing microsoft software assurance. Microsoft software assurance benefits changes impacting. Microsoft is investing in new ways to help customers deploy and use their products and services. Software assurance is a comprehensive volume licensing program that includes a unique set of technologies, services, and rights to help you deploy, manage, and use your microsoft 8552028140 sales and support mf 6. Premier support software assurance getting the most from software assurance benefits with premier support based on your volume licensing agreement, some of your organizations software assurance benefits can be transferred to a premier support agreement. Access includes software assurance charity digital. To submit a request for phone support or unlimited email support. Microsoft software assurance deployment planning s. Microsoft office standard edition software assurance has many usefull software as a package and buying it is an amazing idea. Please go here to search for your products lifecycle the following list represents products retiring or reaching the end of support in 2018.
Microsoft office pro plus 2016 and software assurance. If you do not have your access id, contact your software assurance benefits administrator or microsoft sales representative. Volume license customers can benefit from a range of software assurance services, including training vouchers, that can be used to provide indepth technical training for it professionals and. Software assurance spans microsoft s range of software products and services, helping you get the most out of your microsoft investment. How to submit a support incident using your software assurance benefits. The number of support incidents vary by customer and are based on the type of volume licensing agreement and qualifying products. Premier support for partners provides comprehensive support services for established businessesincluding isvs, managed services providers, and systems integratorswhile advanced support for partners is ideal for growthminded cloud partners who need a higher level of service than the microsoft partner network core benefits provide. If your organization has or plans to invest in sa, you will need to understand how these changes will impact your ability to accrue, redeem, and consume these benefits moving forward. Make sure that you choose the correct country youre in to be able to contact the appropriate support for your location. To renew your software assurance benefits, request a standalone software assurance product through techsoup up to 90 days before your original benefits expire. For more information, see the microsoft product list and product use rights available on the microsoft volume licensing web site. It gives you automatic access to the latest technology and provides productivity benefits, support, tools, and training to help you deploy and use software efficiently. Microsoft software assurance updates dxc technology. Get answers to frequently asked questions about software assurance.
After you receive this email, youll be able to follow the steps in the first email you received from charity digital exchange to obtain your donation through the vlsc. You have 90 days from the date of computer purchase to acquire software assurance for this oem license. Software assurance training vouchers satv microsoft. Review the microsoft product terms, check your benefits, or contact your microsoft account manager or microsoft partner for more details. Microsoft outlook software assurance 1 pc 54302649. Microsoft hotfix software assurance benefit changes. The sa support offering is governed by microsoft s current software assurance terms and conditions. Microsoft software assurance big risk for a small reward. The microsoft business center lets you view, learn about and use your software assurance benefits, as well as benefits you can receive from some microsoft online services. Discounted microsoft products are available with or. Having said that, there is a connection between software assurance and support and it comes from the amount of software assurance spend. It has so many useful software, i didnt know i needed those software, and yet i need them too. Software assurance sa support update extended software assurance customer support grace period for problem resolution support. Disability answer desk support for people with disabilities.
You may check this link on how you can contact microsoft software assurance about your plan. Solved microsoft sa software assurance 24x7 support. Products ending support in 2018 microsoft lifecycle. Software assurance under the software assurance program, you have the right to install any new release of products covered in the agreement during the term of your coverage. How to contact microsoft with my assure plan microsoft. Click on the license id for which you want to manage 24x7 problem resolution support.
Software assurance by product microsoft volume licensing. Software assurance for volume licensing offers a range of tools and. How many software assurance support incidents do i get with software assurance. The software assurance support provides business hours support with a 24hour response time goal. Ninety days prior to expiration, your vlsc account owner should receive an email from microsoft saying that the benefits are expiring soon. Software assurance versus premier support miro consulting. Software assurance has an annual cost of 29% of the license price for desktop products e. License mobility is a microsoft software assurance benefit that allows you.
You are also entitled to planning services with software assurance. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7 benefit in the volume licensing service center vlsc. Software assurance benefits included with microsoft donations. Software assurance is an optional product microsoft offers that covers your license purchase for a period of two years. In order to submit a request for email support, your organization must have the required software assurance coverage for server software and related cals. Microsoft software assurance benefits for office can help your organization accelerate deployment and improve enduser productivity. Since august 1, 2018 microsoft premier support customers have seen a significant and steady decline in both the quality and time to resolution when microsoft announced their transition from microsoft premier to the unified model. When you have at least one server license covered with software assurance sa you get a complimentary phone support incident, plus unlimited web support for all the servers covered with sa.
Office 2016 professional plus comes with the latest versions of word, excel, powerpoint, outlook, onenote, and publisher as well as access to office web apps and. Help with effective and efficient deployment, management, support, and. To get started, sign in to the business center, select inventory from the top menu, and then manage my inventory. Software assurance planning services in partner center.
Software assurance by benefit microsoft volume licensing. Software assurance can be purchased on retail or oem licensed products if done within 90 days of acquiring the retail or oem license. Microsofts unified support plan will replace other microsoft technical support plans, including premier support, in about six months, and likely will result in substantial price increases for. To learn more about the advantages of software assurance, download the. For those of us that have to deal with the microsoft licensing world a usually dark and dreary and often completely confusing world we are probably aware of something that is called software assurance. As soon as you get connected you will communicate and share information with others. Maintain an available and responsive it infrastructure with asneeded support.
Microsoft announced today changes to their software assurance sa benefits offerings that will be gradually rolled out starting in february 2020 and fully implemented by january 2022. Microsofts software assurance sa is a program to support organizations to help increase their investment in microsofts latest technology. Responses to your email support requests will occur during support team business hours which may be in a different. It went away as of this month for new sa enrollments. Additionally, software assurance is not as robust of a technical support offering. Microsoft software assurance ms licensing spiceworks. What is software assurance and what benefits it provides. Microsoft software assurance updates microsoft is updating software assurance summary. The extended hotfix support benefit is no longer included in sa. Software assurance is included with some microsoft products available through techsoup, but it can also be requested on its own.
Email support is available only for server products and noncritical issues. What is the relationship between microsoft and amazon web services. Software assurance offers support, deployment planning services, training. Software assurance helps keep your business up to date with a unique set of technologies, and services, and rights to maximize your microsoft investment. The software assurance sa is valid per 1 license server for 1 year from the date of product license purchase. That detail is explained on page 6 of the microsoft july volume licensing product terms document, as follows.
Microsoft unified support bringing increased costs for. Microsoft replacing premiere assurance support with new security plan. This will take you to the software assurance benefit details page. Microsoft replacing premiere assurance support with new. Microsoft software assurance support incident submission. Software assurance benefits help you take full advantage of your investments in it. Microsoft outlook is a messaging and collaborating client that combines leading support for internet standardsbased messaging systems with integrated calendar, contact, and task management features. Microsoft software assurance deployment planning services extranet.